Project Manager Lean - Start ASAP

Location: Bruxelles
Start date: 2017-08-08

End date: 2017-08-31


For our client in the Banking sector we are looking for a Lean change agent to start ASAP. The position is for 6 months (renewable)


As part of the organization in Brussels, Lean team supports transformation and continuous improvement projects.

The core objectives of these projects are :

  • Improve our external/internal customer service
  • Develop and deploy best practice managerial skills
  • Put in place a continuous improvement culture
  • Improve productivity & agility

To achieve this objective, we work to ensure that results are reached as much as possible through and with internal team experts.

Function information

Principal responsibilities:

  • Own impact of the transformation area (value for client, productivity, …)
  • Foster continuous improvement in the transformed team and in the coaches team
  • Escalate when needed with solutions proposal and/or support request
  • Guarantee customer satisfaction (survey, lessons learn, informal feedback collection)
  • Execute an organizational / operational improvement on specific/s dimension/s, e.g: Voice of the Customer, Process Efficiency, Performance Management, Mindset and Behaviours, Organization and Skills.
  • Gather data, analyze and synthesize results on a specific dimension; syndicate findings with the SPOC
  • Support the SPOC to define the current and future state ; Support the operational teams in the future design and in the improvements implementation
  • Coach the SPOC (e.g. on content, lean tools, role modelling)
  • Follow up on the implementation of the Future State & coach supervisors/managers
  • Own impact (value for client, productivity, …) on specific/s dimension/s, team/s, improvement/s



  • Strong written & spoken communication skills in Dutch and French and EnglishLean methodology
  • MS Office (mainly Excel, Powerpoint)
  • Proven experience in similar projects in a servicing big organization (bank, insurance…)
  • Experience on Project Management,
  • Has possibly had a previous management positions
  • Has possibly an IT or OPS background.
  • Is not risk-averse, likes to test new concepts, and adjust depending on how it evolves
  • Is interested in working jointly with and challenging managers (in a positive, constructive manner)
  • Is a good communicator, able to deliver presentations and to train others in a clear manner
  • Is able to work cross-functionally, interfacing well with all management to help them towards change
  • Is analytical, rigorous, and has good problem-solving skills
  • Is able to understand and structure problems, evaluate impacts and help define solutions
  • Has good skills in Project, Planning and Organization


Patrick Ngoi 02 542 63 96

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