IS Program Manager (Interim)

Start date: 2019-10-29

End date: 2019-11-15


Our client in the Insurance sector has started a transformation journey to overhaul and modernize its processes and systems. The objective is to improve operational efficiencies for the back office teams as well as to enhance

the broker and customer experience. This has led to major IT changes. Therefore we are looking for an IS PROGRAM MANAGER to implement the PEGA Case Management platform.

Start date: ASAP

Duration: 24 months

Function information

Objective of the job

You will be responsible for leading the IT implementation of the PEGA Case management platform with the Non-Life division.

You will organize, align and coordinate the delivery with the project Architecture and Business leads.

You will define and monitor the budget and the planning, and ensure the scope is in control and aligned with the budget and planning.

You anticipate, reserve and adapt the teams capacity according to the needs, skills and planning.

You will ensure the teams apply AGILE practices, but you are also able to drive and communication on project following a more waterfall methodology.

You will ensure full alignment with the business and other IT teams.

You will coordinate the Partner relationship with the PEGA representatives and the PEGA Software Integrator.

Your activities

Project Delivery: You manage the reservation and coordination of resources to deliver your project.

Challenge: You coach the delivery team to challenge requests and solutions by proposing alternatives that offer a better cost/scope/timing/future-proof mix.

Organise: You manage your program budget and your delivery people. You will also optimize the delivery process to ensure it optimize the project delivery.

Communicate: You structure your communication, produce the required reports, prepare and animate project board and steerco. You communicate the right information to the right persons at the right time.

Negotiate: You negotiate priorities, scope, planning and budget with your business stakeholders.

Lead: You lead all actions and persons required for the delivery of the project.

Stimulate: You stimulate the collaboration between the involved teams.

Anticipate: You anticipate risks and problems to secure the good delivery of your projec


Business experience 


  • Experience with the implementation of IT packages
  • Strong Competence in budgeting and negotiations
  • Competence in team management and project portfolio management
  • Able to function at both a strategic and an operational level
  • Proven track record in insurance or a related field (finance, banking, etc.)


  • Experience with the IT implementation of PEGA or a Case Management package is a plus

Technical experience


  • Experience with multi layer platforms and integrations
  • Experience with the implementation of IT packages

Master’s degree (or equivalent through work experience)

> 10 years of experience in IT Project delivery

> 3 years of experience in Consulting

> 2 years of Agile IT methodology practice


Patrick Ngoi 02 542 63 96

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